Policies, Terms & Conditions

TERMS & CONDITIONS POLICY

For any and all bookings, it is deemed that the person making the booking accepts these conditions on behalf of any Tour Guest (s) named in the booking. All purchases made either directly through this website or over the phone with the assistance of our Booking/Customer Service Agents, are subject to the following Terms & Conditions Policy. Once a guest’s payment has been secured and processed and thereby, their reservation guaranteed, all guests submit to be 100% compliant with the Terms & Conditions Policy stated, herein. No variation of these Terms & Conditions shall be of any effect unless authorized, in writing, by My NY Tours, LLC. Payments (General Public) My NY Tours, LLC, currently accepts and processes the following methods of payment for tours for the general public: Mastercard, Visa, American Express & Discover Card. Payment, in full, is required at time of booking, to secure a guest’s reservation. All tours listed on this site, are priced, displayed and processed in U.S. currency and are non-negotiable through our Booking and Customer Service Agents. Tour Guests accept any and all associated fees with booking tours when using credit cards. Payments (Businesses, Corporations, Organizations, Educational Institutions) My NY Tours, LLC, currently accepts and processes the following methods of payment: Mastercard, Visa, American Express, Discover Card or money-order. Checks which bear the printed name/insignia of the Business, Corporation, Organization or Educational Institution booking the tour may also be accepted when paid, in full, at least two weeks prior to the booked tour. Contact My NY Tours, LLC directly, to secure payment arrangements. Tour Bookings Once a tour is booked, we will send you an email confirming receipt and processing of your payment along with specific details for your upcoming tour. Information, such as exact meet-up location, check-in time and transportation suggestions will be included in this email, to help you arrive when and where expected, at the tour location. Transportation suggestions are just that…suggestions. Ultimately, it is responsibility of the Tour Guest to arrive at the meet-up spot on time, using whatever means of transportation suits them best. Tour Guests are reminded that they MUST arrive at the meet-up location 15 minutes prior to the start of the tour, for check-in, for all tour bookings. Cancellations & Refunds (Please refer to our “Cancellation & Refund Policy” for more detailed disclosure of this policy): Full refunds may be issued for cancellations made at least 48 hours (2 days) in advance of a tour unless the Tour Guest wishes to reschedule for an alternate date/time, appearing on our calendar of tour events. Cancellations made less than 48 hours (2 days) prior to a scheduled tour or “no shows”, will not be refunded. A booking is considered successfully canceled or amended only after My NY Tours, LLC or its Booking/Customer Service Agents send notification via email. In the unlikely event that a tour must be cancelled at the behest of My NY Tours, LLC, a full refund of the Tour Guest’s purchase price will be issued unless the guest opts to reschedule their tour for an alternative tour date/time, as it appears on our calendar of tour events. Refunds For Unused Services All tours are marketed and sold as a complete tour packages, therefore, should a guest decide to leave a tour before it’s completion or to forego the utilization of pre-chased tickets to site attractions, My NY Tours, LLC will offer no refunds for any unused services. Promotional Coupons Any coupon code, which qualifies a tour discount, must be provided at the time of tour booking. Should you fail to provide this information, My NY Tours, LLC will be unable to provide a retroactive discount, for that coupon, once the booking has been completed. Personal Identification Please ensure that all members of your party have a current and valid ID on their person, to present on the day of their tour. A Passport or Passport Card, driver’s license, or other government issued ID, are all acceptable forms of identification. My NY Tours, LLC assumes no responsibility for the contents and accuracy of any other websites to which My NY Tours, LLC, has provided web links.